1. Processing & Handling Timelines Order Processing: We aim to process, pack, and dispatch all orders within 1 to 3 business days from the date your order is successfully placed. Order Cut-Off: Orders placed after 4:00 PM or on national holidays/Sundays will begin processing on the following business day.
2. Estimated Delivery Timelines Once your order has been dispatched from our fulfillment facility, the estimated delivery time depends on your geographic location: Metros & Tier 1 Cities: 3 to 5 business days. Tier 2 & Tier 3 Cities: 5 to 7 business days. Remote Regions & Northeast States: 7 to 10 business days. Please note: Estimated delivery timelines provided during checkout are approximate and handled entirely by third-party courier networks.
3. Shipping Fees & Thresholds Standard Shipping: Applicable shipping fees vary depending on product weight and delivery zip code. The exact shipping charge will be explicitly highlighted on the checkout page before you make your payment. Free Shipping: ZiyaCart may offer promotional free shipping thresholds (e.g., free shipping on orders above a certain cart value). Check our homepage banners for active shipping promotions.
4. Tracking Your Order The moment your parcel is scanned and shipped out by our courier partner, you will receive an automated email and SMS notification. This message will contain a unique tracking number (AWB) along with a direct link to track your shipment's journey in real time.
5. Delivery Attempts & Cash on Delivery (COD) Rules Delivery Protocol: Our courier partners will attempt to deliver your package up to three (3) times before marking it as a Return to Origin (RTO). Cash on Delivery (COD): For all COD orders, customers must pay the exact invoice amount in physical cash or via the courier app's UPI scan to the delivery executive upon arrival. Packages cannot be opened or inspected before payment is completed. Abuse Policy: Repeated rejection or failure to accept cash-on-delivery orders may result in your account losing COD privileges on ZiyaCart permanently.
6. Shipping Delays & Force Majeure While we strive to meet our delivery estimates, ZiyaCart is not liable for unexpected transit delays caused by external factors beyond our control, including severe weather, public strikes, natural disasters, national holidays, or unexpected regional logistics bottlenecks.
7. Damaged Shipments & Lost Packages If your package appears heavily damaged, torn, or tampered with upon arrival, please do not accept the delivery from the courier executive. Take photos of the damaged outer box and contact us immediately at support@ziyacart.com within 24–48 hours so we can initiate a shipping investigation and arrange a fast replacement.
Current delivery guidance
Orders dispatch from India. The usual delivery estimate is 3–7 business days.