1. Information We Collect To process your service requests and fulfill product purchases smoothly, we gather specific personal identifiers directly from you: Account & Identity Data: Your name, shipping and billing addresses, active email address, contact phone number, and account login passwords. Financial & Transaction Data: Information required to facilitate your chosen payment methods (UPI, debit/credit cards, net banking, or Cash on Delivery). Transaction data includes specific product choices, purchase pricing, and corresponding GST billing data. Device & Analytics Data: IP addresses, browser types, unique device identifiers, operational pages viewed, and core interaction statistics recorded automatically during your visit.
2. How We Use Your Information We process your personal information strictly to honor our operational commitments to you, including: Managing account registration, processing payments securely, and verifying order accuracy. Arranging reliable package dispatch, calculating shipping fees, and handling delivery timelines through our logistics partners. Processing eligible customer returns, product replacements, and bank/UPI refund distribution within our standard 5–7 business day window. Providing responsive support via support@ziyacart.com to investigate reported product defects or shipping damages. Safeguarding our storefront against security exploits, transaction fraud, and violations of our user conduct terms.
3. Sharing Your Data with Third Parties ZiyaCart does not trade, sell, or rent your personal data to third-party entities. We share necessary data strictly with trusted service providers to complete critical operational tasks: Logistics & Courier Providers: Sharing your name, delivery address, and contact number to ensure reliable transit within our standard 1–3 business day handling framework. Payment Gateway Partners: Processing encrypted data strings securely to clear online card charges, UPI payouts, and electronic banking clearances. Legal Compliance: Disclosing records only when mandated by the laws of India or when required to protect our intellectual property and enforce our liability terms.
4. Cookies and Web Tracking We employ functional tracking cookies to store your active shopping cart items, recognize returning profiles, and monitor interface stability. You can control or completely disable cookies through your web browser configuration, though turning them off may disable key checkout options on our storefront.
5. Data Security and Retention We utilize industry-standard technical controls to shield your sensitive information from unauthorized access, loss, or misuse. Your profile details are retained securely in our active storage systems as long as your ZiyaCart customer profile remains active, or as required to meet essential financial bookkeeping, tax calculation, and statutory compliance timelines.