1. Policy Window We offer a 7-day Return Policy on all eligible products. You have exactly 7 calendar days from the date of delivery to request a return or refund for your item. Requests made after this 7-day window will automatically expire.
2. Eligibility & Return Conditions To qualify for a successful return and full refund, your item must meet the following strict criteria: The product must be completely unused, unwashed, and in the same pristine condition that you received it. The item must remain in its original box, casing, and outer product packaging. All tags, user manuals, accessories, protective caps, and inserts must be returned intact. Non-Returnable Items: Certain hygiene products, personal care items (once opened), or clearance items may be marked as non-returnable on the product page.
3. Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please note our mandatory evidence requirements: Report Timeline: You must report the issue to our customer support team within 24 to 48 hours of receiving the package. Proof Required: You must provide clear photos and a continuous, unedited unboxing video demonstrating the damage or defect. Failure to provide this within the timeframe may result in the claim being rejected.
4. The Refund Process Once our logistics team picks up your item and it returns to our warehouse facility, it will undergo a quick physical inspection by our quality control team. Approval Notice: We will notify you via email or SMS once your return is received and inspected. Online Payments: If approved, your refund will be processed and credited automatically back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days. Cash on Delivery (COD) Orders: For orders paid via COD, refunds cannot be paid out in physical cash. Instead, you will be requested to provide your valid Bank Account Details or UPI ID. The funds will then be transferred electronically within 5 to 7 business days of inspection approval.
5. Return Shipping Costs Defective/Wrong Items: If you are returning an item due to an error on our part (damaged, broken, or wrong product), ZiyaCart will handle the reverse pickup logistics completely free of charge. Change of Mind: If you are returning an item due to personal preference, a minimal reverse shipping fee may be deducted from your final refund amount, or you may be guided to self-ship the item back to our hub.
6. Contact Information To initiate a return or track an active refund request, please reach out to our dedicated support channels: Email: support@ziyacart.com