1. The Replacement Window We offer a strict 7-day Return and Replacement Policy from the exact date of delivery. Replacement requests submitted after 7 days from delivery will not be eligible for processing.
2. Valid Reasons for a Replacement You may request a replacement if the product falls into any of the following categories: Damaged on Arrival: The product arrived broken, cracked, scratched, or physically compromised due to transit. Manufacturing Defect: The item does not function as intended by design (e.g., electronic failure, blunt blades out of the box, structural malfunction). Incomplete Order: The package is missing critical components, parts, or accessories. Wrong Item Sent: You received an item, color variation, or product size different from what was shown on your electronic order confirmation.
3. Mandatory Reporting & Evidence Requirements To protect our platform from fraudulent claims and ensure quick approvals with our logistics partners, please follow these steps: Timeframe: Any damage or item discrepancy must be reported to our support team within 24 to 48 hours of delivery. Unboxing Video Proof: It is highly recommended and often mandatory to provide a clear, continuous unboxing video and clear photographs showing the unopened parcel layout transforming into the discovery of the defect. Videos that are edited, cut, or blurry may result in the rejection of your replacement request.
4. Condition of the Item for Exchange To ensure your replacement request is authorized upon arrival at our warehouse, the original item must fulfill the following criteria: The item must be completely unused and in its original condition. All brand tags, protective plastic caps, manuals, and bundled accessories must be present. The item must be securely repacked in its original box and outer packaging.
5. Step-by-Step Replacement Process Submit a Request: Email our support team at support@ziyacart.com with your Order ID, a description of the issue, and your unboxing photos/videos. Internal Review: Our quality control team will evaluate your claim within 1–2 business days. Reverse Pickup: Once approved, we will arrange a reverse pickup from your delivery address at no extra cost to you. If reverse pickup is unavailable in your pin code, our support team will guide you on self-shipping procedures. Inspection & Dispatch: Once the item reaches our facility and passes physical inspection, your new replacement item will be dispatched within 5 to 7 business days.
6. What Happens If a Replacement Is Out of Stock? In rare cases where a replacement item is completely unavailable due to stock depletion, ZiyaCart will automatically initiate a full refund. Online payments will be credited back to your original payment method, and Cash on Delivery (COD) orders will be refunded via bank transfer or UPI within our standard processing timeline.